We're here to help! Our Customer Experience Team is available through the following channels:
-
Live Chat (Recommended for Urgent Inquiries):
Available 24/7 on our website for real-time assistance. -
Email:
Contact us anytime at support@thebbco.com — we typically respond within 24 hours on business days. -
Contact Form:
Submit your inquiry through our Contact Us page. -
Social Media:
Message us on Facebook or Instagram — our team will respond within 24–48 hours. -
Voicemail:
Call +1 (844) 707-7730 and leave a message with:
- Your name
- Email address
- Order number (If applicable)
- Nature of your inquiry
We'll review your message and respond via email. Standard call rates may apply.
Do you offer phone support?
We do not provide live phone support at this time. Our digital channels allow us to:
- Track your requests more accurately
- Share links and resources easily
- Provide faster, more personalized responses
Can I purchase over the phone?
We're unable to accept phone orders. For your security, payment information must be entered directly on our encrypted website to minimize the risk of unauthorized access or fraud.
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