Duplicate Charges

If you notice a duplicate charge on your statement for a single order, don't be alarmed.

What's happening?
In most cases, the additional charge is an authorization hold placed by your bank or credit card provider — not an actual charge from BB Company. This is a precautionary measure by your financial institution, and we have no control over it.

Important to note:
- Authorization holds are typically released within 14 business days (some banks take longer)
- BB Company cannot see or access bank-imposed holds — they don't appear in our system
- Contact our support team to verify your order amount against funds we received

How to get a refund on authorization holds:
Contact your bank or credit card provider directly. If needed, tell them:

"The seller has confirmed that the duplicate charge is a bank-imposed authorization hold. The seller has no control over these holds and cannot see them in their system. Only the financial institution can refund it."

Need help? Contact our support team.